Mode of support – Excel Square would provide
free e-mail support to its customers up to 3 months from the
date of purchase of the software. Customers can send in their queries, issues, or any such support requests through
email to support -at- excelsquare -dot- com or can contact us through one of the options provided in our
Contact Us
page. The support requests can be “how-to” kind of queries or any
issues faced with the product or any information on the features that you could not find in the help documents or help
videos. The support personnel would do their best to respond within the service level guidelines published on this page.
How to Register and Activate the Products
– Instructions for activation of PlanDeer can be found on How to Activate PlanDeer page, and instructions for activation of JiffySlider can be found on How to Activate JiffySlider page.
Service Level Guidelines – Currently our guideline for responding back to our Customers on their support requests
is two business days. This means, support personnel will do their best to understand the query or issue raised by the
Customer and either revert back with relevant information or request for additional details or any such step that would
help towards closure of the support request, within two business days of receiving the support request.
For details on how to use the Products, you may see the relevant
videos on our Users Corner page.
If you have any specific query or clarification regarding our
Products or Service, you may reach out to us through our
Contact Us page.
